Please log your enquiry via this short form. You will be allocated an initial 20 minute call from an Adviser (we’ll try our best to get back to you within 48 hours). Any subsequent advice can be provided via phone, email, Teams or in person.

We mainly advise on academic issues (extenuating circumstances, appeals, complaints, disciplinary, fitness to practice), housing and student funding. We can also advise on consumer and employment issues. If we can’t help we’ll point you towards someone who can.

We usually give initial advice by phone but if you specify that you want to see someone in person we can arrange this.

Our advice hours are Monday to Friday 10am to 4pm. However, we can offer earlier or later calls or appointments if necessary.

We aim to get back to you within 48 hours. We do our best to deal with urgent enquiries the same day.

Yes, the information you provide us with is not shared with anyone outside of the service without your permission. There are some limited exceptions to this, for example, if it is felt that there is a risk to you or someone else. Full details can be found in our Confidentiality Policy

Yes, the BCUSU Advice Service is independent from the University and any other organisations. We provide advice that is in your best interests.