You need to submit a claim via MySRS. You should submit the claim as soon as possible. If you submit a claim more than 5 working days after the assessment deadline, you will also need to provide evidence to explain your delay in claiming. Our full guide to claiming plus a video guide can be found here.

There is an Academic Appeal Procedure but this does not allow challenges to academic judgement, i.e. a student disagreeing with the opinion of a marker. However, the procedure can be used if there is an aspect of the assessment process that has not been followed. The university expect any points you put forward to be factual rather than opinion.

An example of a ground for appeal is if your work was supposed to be moderated (i.e. the mark checked by another member of staff) but was not. Your feedback sheet should indicate if your work was selected for moderation. It is often best to raise any concerns informally with the marker and/or Module Leader first.

If you do decide to submit a formal Academic Appeal the form can be found in the attachments on this iCity page. You have 15 working days in which to submit a formal appeal from the date the results are published by the Exam Board.

You are encouraged to raise your complaint at a local level first. If you want to raise a formal complaint you need to submit a form. Details of the Student Complaints Procedure and a copy of the Formal Complaints Form are on iCity (towards the bottom of the page under ‘Attachments’).

You should usually make a complaint within 15 working days of a single incident or the last of a series of incidents occurring. However, complaints made outside 15 working days may still be considered.

Try not to panic. It is rare for students to be withdrawn for academic misconduct. You will be given full details of the allegation plus any evidence. We can talk you through the process and possible outcomes. We can help you put together a response and prepare for any meetings. Log an enquiry via this short form and we’ll get back to you.