Complaints

As a membership led organisation, we aim to address and resolve all complaints raised about any aspect of BCUSU as quickly and as appropriately as possible.

We would recommend that in the first instance an informal approach to the relevant staff member should be your first step. If the grievance is not resolved (or this method is not appropriate) then you should use the form below.

This does not undermine your right to use BCU’s complaints procedure instead - in some instances this may be more appropriate.

Our full procedure can be found in our bylaws, specifically by-law 13. If you wish to progress your complaint, please submit the form below.